Question 1

Does IPCONNEX manage Microsoft 365 for businesses?

Accepted Answer

Yes. IPCONNEX handles full Microsoft 365 deployment and management — email, SharePoint, Teams, OneDrive, and licensing. We cover setup, ongoing administration, security hardening, and user support across Montreal, Calgary, and remote teams Canada-wide.

Question 2

What is the difference between Microsoft 365 Business Basic, Standard, and Premium?

Accepted Answer

Basic (~$7.20 CAD/user/month): web-only Office apps + Teams + Exchange. Standard (~$15.10/user/month): adds desktop Word, Excel, PowerPoint on up to 5 devices. Premium (~$26.00/user/month): adds Microsoft Intune device management and Microsoft Defender for Business (enterprise EDR). For SMBs with any security concerns, Premium is the right choice.

Question 3

What is Microsoft Intune and why do I need it?

Accepted Answer

Intune is Microsoft's mobile device management (MDM) platform, included in M365 Business Premium. It lets IPCONNEX enforce security policies on your devices remotely — requiring encryption, pushing software, and wiping a lost or stolen laptop before it becomes a breach. For remote and hybrid teams, Intune replaces the traditional office server.

Question 4

Can IPCONNEX upgrade my business to Windows 11?

Accepted Answer

Yes. IPCONNEX manages Windows 11 migrations for Montreal and Calgary businesses — hardware compatibility checks, deployment, policy configuration via Intune, and user training — with minimal disruption to your operations.

Question 5

What is proactive IT monitoring?

Accepted Answer

Proactive monitoring means our tools watch your systems 24/7 for failing drives, missed patches, abnormal network traffic, or security anomalies. Most issues are detected and resolved before you notice anything. The average cost of unplanned downtime for a Canadian SMB far exceeds the monthly cost of proactive monitoring.

Question 6

What happens to our Microsoft 365 data if we stop paying?

Accepted Answer

Microsoft gives a 30-day grace period during which data is read-only, then permanently deletes everything after 90 days. Microsoft's retention is not a backup. IPCONNEX recommends a third-party M365 backup (email, SharePoint, OneDrive) for any business with critical data in Microsoft's cloud.

Question 7

Can Microsoft 365 be used bilingually for Quebec teams?

Accepted Answer

Yes. Each user sets their own language preference, so French-speaking and English-speaking employees work in the same M365 environment simultaneously in their preferred language. Office apps include built-in French grammar checking and Quebec French auto-correct.

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