Question 1

What cybersecurity services does IPCONNEX offer?

Accepted Answer

IPCONNEX offers layered cybersecurity for Montreal, Calgary, and Canadian SMBs: security audits, vulnerability assessments, firewall management, endpoint detection and response (EDR), identity management, multi-factor authentication deployment, and employee security awareness training.

Question 2

How likely is my Canadian small business to experience a cyberattack?

Accepted Answer

Very likely — 73% of Canadian small businesses have already experienced a cybersecurity incident. 61% have faced phishing, 27% malware, and 12% ransomware. The average cost of a cyberattack on a Canadian SMB is $254,445 when you include downtime, recovery, and legal fees. Only 6% of SMB owners believe it will happen to them — which is exactly the mindset attackers exploit.

Question 3

What is a cybersecurity audit and why does my business need one?

Accepted Answer

A cybersecurity audit is a systematic review of your IT environment to identify vulnerabilities and assess risks. IPCONNEX recommends annual audits — or after any major IT change — to meet insurance requirements, Quebec Law 25 obligations, and to stay ahead of evolving threats. Our audits produce a prioritized remediation plan, not just a report.

Question 4

What is EDR and is it the same as antivirus?

Accepted Answer

Traditional antivirus blocks known malware signatures. Endpoint Detection and Response (EDR) watches for behavioral anomalies — unusual file encryption, lateral movement, privilege escalation — and can isolate an infected device automatically. Microsoft Defender for Business (included in M365 Business Premium) provides enterprise-grade EDR at no extra per-user cost and is what IPCONNEX deploys for most SMBs.

Question 5

How does IPCONNEX protect businesses against ransomware?

Accepted Answer

IPCONNEX deploys layered ransomware defences: EDR on all endpoints, email filtering and anti-phishing, multi-factor authentication on all accounts, immutable offsite backups not connected to your network, network segmentation, and annual employee awareness training. If an incident occurs, our team responds quickly to contain and recover your systems.

Question 6

Does Quebec Law 25 affect my IT security requirements?

Accepted Answer

Yes significantly. Law 25 requires: encryption of personal data at rest and in transit, documented data retention and destruction schedules, audit logging of who accessed personal data and when, a formal breach detection and reporting process (breach must be reported to the CAI "as soon as possible"), and privacy impact assessments before deploying new software. Non-compliance fines reach $25 million CAD or 4% of gross worldwide revenue.

Question 7

Does IPCONNEX offer a free security assessment?

Accepted Answer

Yes. IPCONNEX offers a free IT security assessment for Montreal and Canadian businesses. Answer 12 questions and receive a personalized security report with your risk score and actionable recommendations — no commitment required.

Question 8

How do AI-powered scams affect my business in 2025–2026?

Accepted Answer

Concern about AI-enabled threats has risen from 65% of Canadian SMBs in 2024 to 72% in 2025. AI allows attackers to generate perfect-grammar phishing emails, deepfake voice calls impersonating executives, and automated vulnerability scanning. IPCONNEX includes AI threat awareness training in our security programs, and only 45% of businesses have policies to help employees spot AI-generated scams.

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A layered defence for your business

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How secure is your business?

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