Question 1

What does managed IT services mean for a small business?

Accepted Answer

Managed IT services means IPCONNEX acts as your external IT department — proactively monitoring your systems, resolving issues, managing security, and advising on technology decisions for a fixed monthly fee. You get enterprise-level IT support without hiring internal staff.

Question 2

How much do managed IT services cost in Canada?

Accepted Answer

Most Canadian SMBs pay $125–$325 per user per month depending on service tier. Monitoring-only plans start around $125–$175/user/month; full management with advanced cybersecurity runs $225–$400+/user/month. IPCONNEX offers transparent monthly plans designed for Montreal and Calgary SMBs — contact us for a free assessment and quote tailored to your business.

Question 3

Should I outsource IT entirely or keep an in-house person?

Accepted Answer

Businesses with fewer than 50 employees almost always save money outsourcing — up to 40% vs. a salaried IT hire when you factor in salary, benefits, training, vacation, and on-call availability. For 50–100 employees, a co-managed model often works best: an internal IT coordinator plus IPCONNEX for specialized coverage and after-hours support.

Question 4

What is included in IPCONNEX managed IT services?

Accepted Answer

IPCONNEX managed IT includes: 24/7 system monitoring, remote helpdesk support, patch management, endpoint protection (EDR), Microsoft 365 administration, backup and disaster recovery, cybersecurity management, and strategic IT planning — all under one monthly contract with no surprise bills.

Question 5

How quickly does IPCONNEX respond to IT issues?

Accepted Answer

IPCONNEX provides priority response for critical issues, with most incidents acknowledged within 15 minutes. Our proactive monitoring means many problems are detected and resolved before they impact your operations — reducing emergency calls significantly compared to reactive break/fix IT.

Question 6

How long does onboarding take when switching to IPCONNEX?

Accepted Answer

Most onboarding completes in 30–45 days. Week 1: network and security audit. Weeks 2–3: security baseline, monitoring tool deployment, and documentation. Week 4: full helpdesk coverage active. You receive a written 90-day roadmap and a complete asset inventory before the transition completes.

Question 7

Does IPCONNEX service businesses outside Montreal — Calgary, Toronto, remote teams?

Accepted Answer

Yes. IPCONNEX provides remote managed IT services to Canadian businesses regardless of location, with physical offices and on-site capabilities in Montreal and Calgary. Remote monitoring, helpdesk, and Microsoft 365 management are delivered 100% remotely for businesses across Canada.

Question 8

What is the difference between managed IT and break/fix IT support?

Accepted Answer

Break/fix IT charges you hourly when something stops working — you absorb all the downtime and unpredictable costs. Managed IT charges a flat monthly fee and IPCONNEX proactively prevents problems before they happen. Studies consistently show that reactive break/fix costs Canadian SMBs 2–3× more annually than proactive managed services.

managed_services.hero_heading

managed_services.section_heading

managed_services.card1_title

managed_services.card2_title

managed_services.card3_title

managed_services.card4_title

Ready to hand off your IT?

Frequently Asked Questions