Question 1

What hardware brands does IPCONNEX sell and install?

Accepted Answer

IPCONNEX sources and installs hardware from HP, Dell, Lenovo, Cisco, Fortinet, and Microsoft — including servers, workstations, networking equipment, and storage. We source business-grade equipment, not consumer-grade big-box alternatives, and handle procurement for businesses across Montreal and Calgary.

Question 2

What is the true cost of a business laptop in Canada?

Accepted Answer

A properly configured business-grade laptop (HP EliteBook, Dell Latitude, Lenovo ThinkPad) costs $1,200–$2,000 CAD. Add Microsoft 365 Business Premium (~$312/year), endpoint protection, and setup time. Total cost of ownership over 4 years is approximately $2,500–$3,500 per device — compared to a consumer laptop from a big-box store that typically degrades significantly after 2–3 years.

Question 3

Should my business buy or lease IT hardware?

Accepted Answer

Leasing (Hardware as a Service) spreads capital costs, guarantees a refresh cycle, and often includes maintenance. Buying outright is cheaper over the full lifespan but creates lumpy capital expenses. A 3-year lease on a $1,500 business laptop typically runs $50–$70/month. For rapidly growing companies or uncertain headcount, leasing provides better flexibility.

Question 4

Does IPCONNEX configure hardware before delivery?

Accepted Answer

Yes. IPCONNEX pre-configures all hardware before delivery: OS installation, security baseline, software setup, and network integration. Your equipment arrives ready to use with zero configuration required from your team — including BitLocker encryption, Intune enrollment, and Microsoft 365 activation.

Question 5

Does my business still need an on-premise server?

Accepted Answer

Most SMBs with under 50 employees no longer need on-site servers. Active Directory is replaced by Azure Entra ID, file shares by SharePoint/OneDrive, and most business apps run as SaaS. On-premise servers are still justified for: local high-bandwidth access to large files (video, CAD), POS systems, or regulated data that cannot leave the building.

Question 6

How do we securely dispose of old hardware?

Accepted Answer

Under Quebec Law 25 and PIPEDA, data destruction must be documented. Hard drives must be cryptographically wiped or physically destroyed before disposal. You need a certificate of destruction from a certified recycler. IPCONNEX offers secure device retirement — asset tracking, certified data destruction, and disposal documentation — as a managed service.

Question 7

Do you offer hardware warranties and support?

Accepted Answer

Yes. All hardware supplied by IPCONNEX includes manufacturer warranties. We also offer ongoing hardware support and maintenance contracts, giving you a single point of contact for any equipment issues across your Montreal, Calgary, or remote locations.

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