Keep your team working
Get help with everyday IT issues, user access, computers and servers. Plan ongoing support or a defined systems project.
IT services for small and medium-sized businesses · Montreal
IT support and business software. Built around your work.
Support your team, connect your systems and plan your next technology project. IPCONNEX helps you choose what fits—and agree on the work before it starts.
A specific project, ongoing support or an initial conversation.
Client references
What we do
Start with the work. Find the right help.
You do not need to know which service to ask for. Start with the situation you want to improve.
Connect and protect your workplace
Review your network, Wi-Fi, access controls and recovery needs. Identify the changes that matter to your environment.
Make your business software work together
Connect sales, inventory and finance through an ERP, or discuss a custom application that addresses a specific workflow.
Choose equipment and licences that fit
Prepare for new employees, replacement equipment or subscription renewals. Clarify compatibility, setup and subscription terms.
An illustrative project—not a client case study
A new employee needs more than a laptop.
Equipment, accounts and access need to be ready together. The same planning applies when a team moves, grows or changes its tools.
Choose the equipment
Check the applications, accessories and connections the role needs.
Prepare accounts and access
Confirm the subscriptions, permissions and setup work required.
Plan the handover
Check the setup with the user and identify who handles support.
How we work
Clear priorities. An agreed plan.
Tell us what needs attention
Describe the issue, planned change or business process. Share your priorities and any deadlines.
Define the work together
Review the existing setup, dependencies and responsibilities. Confirm deliverables, timing and costs before work begins.
Put the plan into practice
Carry out the agreed work, check the result and document the handover. Define ongoing support separately when needed.
About IPCONNEX
A Montreal-based team, working with your business.
IPCONNEX works with small and medium-sized businesses on IT support, infrastructure, business software and technology purchases. We can discuss a focused project or help alongside your existing team.
Talk with IPCONNEXBefore we talk
Can you help if we do not know which service we need?
Yes. Describe what is slowing your team down or what you want to change. We can discuss the relevant services and what needs to be reviewed before proposing work.
Can you work with our internal IT team or current provider?
Yes. We can discuss a defined project or shared responsibilities. Access, documentation and escalation contacts need to be agreed before work starts.
Do we need an ongoing service agreement?
Not every request needs ongoing support. We can discuss a project, equipment or licence request, or a managed-services arrangement. The appropriate scope depends on your needs.
What are your support hours and response times?
Coverage, response targets and escalation arrangements are defined in the service proposal. Monitoring and human response are different parts of the service; do not assume around-the-clock response unless it is explicitly agreed.
What should we include in an enquiry?
Tell us about your business, the people or locations involved, the systems you use and any deadline. Do not send passwords, recovery codes or confidential customer data through the enquiry form.
We are already a customer. Where should we report an issue?
Use the support channel agreed for your account. The general enquiry form is for discussing needs and projects; it should not replace your incident or emergency process.
The next step
What would you like to get working better?
Tell us whether you need a service, a product or help exploring your options.
Discuss your needs
The enquiry form is a starting point. Scope, coverage and costs are agreed before work begins.